Accessibility Statement

Website Accessibility

Our website is designed and developed to meet WCAG 2.0 Level AA standards. Specifically, we have implemented the following accessibility features:

• Proper HTML structure with semantic markup
• Text alternatives for non-text content (alt text for images)
• Keyboard navigation for all interactive elements
• Clear heading structure and readable link text
• Sufficient color contrast for text and interface components
• Resizable text without loss of content or functionality
• Skip to content links for keyboard users
• ARIA landmarks and roles where appropriate
• Transcripts for audio content
• Forms with proper labels and error identification

Office Accessibility

Our physical office space is designed to accommodate individuals with various accessibility needs:

• Wheelchair accessible entrance and therapy room
• Accessible washroom facilities
• Service animals are welcome
• Clear pathways and minimal obstacles
• Adjustable lighting options
• Flexible seating arrangements

If you have specific accessibility requirements for your in-person visits, please let us know when scheduling your appointment so we can make any necessary accommodations.

Alternative Formats

We are happy to provide information about our services in alternative formats upon request. This may include:

• Large print documents
• Electronic formats compatible with screen readers
• Audio descriptions
• Simplified language versions

To request information in an alternative format, please contact us by phone at (416) 274-9764 or by email at info@setapartcounselling.com.

Communication Supports

We are committed to communicating with people with disabilities in ways that take into account their disability. Communication supports may include:

• Plain language in all written communications
• Email correspondence for individuals who are deaf, deafened, or hard of hearing
• Note-taking during sessions for clients who may benefit from this support
• Visual aids and written materials to supplement verbal information

If you require specific communication supports, please discuss your needs with us.

Support Persons and Service Animals

We welcome support persons accompanying clients with disabilities. There is no additional fee for a support person to attend sessions.

Service animals are also welcome in all areas of our premises that are open to the public.

Temporary Disruptions

In the event of a planned or unexpected disruption in our facilities or services, we will notify clients promptly. The notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

Feedback Process

We welcome feedback on the accessibility of our services and website. Your comments help us identify barriers and improve our accessibility efforts.

To provide feedback, please contact us through any of the following methods:

• Phone: (416) 274-9764
• Email: info@setapartcounselling.com
• Telehealth across Ontario — secure video & phone.
• Contact form on our website

All feedback will be reviewed, and we will respond to any concerns or suggestions within 10 business days.

Staff Training

All staff and contractors receive training on:

• The requirements of the AODA and the Integrated Accessibility Standards Regulation
• How to interact and communicate with people with various types of disabilities
• How to interact with people who use assistive devices or require the assistance of a service animal or support person
• What to do if a person with a disability is having difficulty accessing our services

Continuous Improvement

We are committed to continually improving the accessibility of our services and website. We regularly review our accessibility practices, consult with people with disabilities, and make necessary adjustments to enhance accessibility.

Multi-Year Accessibility Plan

We maintain a multi-year accessibility plan that outlines our strategy to prevent and remove barriers to accessibility. This plan is reviewed and updated at least once every five years.

If you would like to receive a copy of our multi-year accessibility plan, please contact us.